🛍 Frequently Asked Questions – [Souksphere]

1. Where are you located?

We are proudly based in Karachi, Pakistan. All products are shipped from our Karachi warehouse.

2. Do you offer cash on delivery (COD)?

Yes, we offer Cash on Delivery (COD) across Pakistan, including all major cities.

3. How long does delivery take?

• Karachi: 1–2 working days

• Other Cities: 3–5 working days
  Note: Delivery time may vary during sales or public holidays.

4. Can I return or exchange a product?

Yes, we have a 3-day return/exchange policy for eligible items. Products must be unused and in original packaging. Contact our support for assistance.

5. How can I contact customer support?

You can reach us via:

• Email: [souksphere1@gmail.com]

• Instagram/Facebook DM: @Souk Sphere

We typically respond within 2 hours during working hours.

6. Do you deliver outside Karachi?

Yes, we deliver all over Pakistan via trusted courier services like Leopard, TCS, and Postex.

7. Are your products original?

Yes, we only deal in 100% original and high-quality products. No replicas or fake items.

8. Can I track my order?

Yes, once your order is shipped, you’ll receive a tracking number via SMS or WhatsApp.

9. Do you offer wholesale or bulk discounts?

Yes, we do! For bulk or reseller inquiries, please message us on WhatsApp or send us an email with your requirements.